Location Leader Onboarding

Lead a location. Build a team. Own the outcome.

We're offering you the opportunity to lead an entire location: its people, its performance, and its future. As a Location Leader, you'll be responsible for building a strong team, developing the people around you, and maintaining the financial and operational health of the business. You'll have the ownership to make decisions, solve problems, and create real opportunities for others to grow. This is your opportunity to take what you've learned, lead others, and build something of your own.

Are You Ready?

What it takes to lead a Sunwave location, and who we're looking for to do it.

What we're looking for

One process, one standard. If you're planting out of state, there's one extra requirement.

Licensed

Required only if you're planting out of state: a master plumber's license recognized in that state, held before you start the application process. Not required to plant in Virginia.

Experience

At least 3 months working with the Charlottesville team to experience the Sunwave culture firsthand, plus completion of 5–10 recommended books selected by your Location Leader.

Plumbing Knowledge

Demonstrated by revenue produced running your own van, averaging $42,000 per month.

Training Experience

You have experience training technicians in the Sunwave culture and principles.

Who we're looking for

Licenses and numbers get you to the door. These are what we're actually watching for.

Takes Extreme Ownership

  • Takes responsibility without being asked
  • Fixes problems instead of explaining them
  • Speaks in solutions, not blame
  • Treats company resources, customers, and brand like personal property
  • Fixes problems beyond their responsibility

Is Decisive

  • Acts with incomplete information
  • Tries, adjusts, and keeps momentum
  • Does not wait for permission to create value
  • Turns ideas into action quickly

Calm and Peaceful in All Situations

  • Stays steady when plans fall apart
  • Handles conflict directly and respectfully
  • Does not vent downward to customers or teammates
  • Keeps tone and standards consistent under stress
  • Others naturally seek their advice
  • Peers adjust behavior based on their example
  • De-escalates tension rather than amplifying it
  • Their presence raises the level of professionalism

Creates a Bigger and Better Future for Others

  • Clearly explains the why, not just the how
  • Enjoys training others and sees it as part of the job
  • Encourages growth instead of hoarding knowledge
  • Raises confidence and competence in teammates
  • Invests time in developing people, even when it's inconvenient

Creates Value

  • Treats time, money, tools, and brand with care
  • Notices waste and fixes it
  • Makes decisions with long-term impact in mind

Thinks in the Long Game

  • Willing to do more before earning more
  • Understands delayed gratification
  • Chooses what builds lasting value over what's easy

Next Level Plumbing Skills

  • Strong diagnostic thinking
  • Produces consistent, high-quality work
  • Understands systems, not just tasks
  • Knows when to ask for help
  • Respected by peers for craftsmanship

Humility

  • Receives critique without excuse-making
  • Implements feedback quickly and visibly
  • Asks clarifying questions instead of defending decisions
  • Publicly owns mistakes without blame shifting
  • Asks good questions before assuming someone is wrong

Respect for Authority

  • Supports leadership decisions even when they disagree
  • Raises concerns directly and graciously
  • Does not gossip or undermine unity
  • Demonstrates mission and values
The process

From application to plant

Four stages, each one narrowing toward a specific location and a specific start date. Hover or tap a stage for more.

Apply

Meet the requirements above, then submit your application and begin drafting your leadership philosophy, the document you'll walk into your interview with.

Interview

A conversation about your experience, how you think through problems, and the leadership philosophy you've drafted. We're listening for how you'd actually lead a team and a location, not just whether you check the boxes.

Plan

Before your planning meeting, you'll complete the demographics for your proposed location. Then you'll meet with your Business Consultant to build your location's planting plan. Together, you'll determine where, when, why, and how you'll plant your location, confirming your market, setting a timeline, and outlining the steps needed to bring your location to life.

Find your location

Plant

Move into the location, prelaunch, and lead it through opening day and into steady post-launch operation. This is the part you've been working toward.

Ready when you are

Take what you've learned, and go lead something of your own.

Meet the requirements, start your application, and let's plan your path from technician to Location Leader.